Return Policy

Return & Refund Policy

Waitā Food Group Limited, trading as FIN Fish Butchery & Seafood (“FIN”, “we”, “our”, “us”), takes pride in providing fresh, high-quality seafood and signature items made in-house.

Due to the perishable nature of our products, we have the following return and refund policy.

1. Perishable Goods

Seafood and chilled food products are not eligible for return or exchange due to food safety and hygiene requirements.

We do not offer refunds for change of mind or incorrect selections made at checkout.

2. Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or not to standard, please contact us within 24 hours of delivery or pickup.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Photos where relevant

We will assess the situation and may offer a replacement, store credit, or refund where appropriate.

3. Delivery & Pickup Responsibility

Once an order has been delivered or collected, customers are responsible for ensuring seafood is refrigerated promptly.

FIN is not responsible for product quality issues resulting from delays in collection, incorrect storage, or unattended deliveries where safe drop-off instructions have been provided.

4. Refund Processing

Approved refunds will be processed back to the original payment method within a reasonable timeframe.

5. Contact Us

If you have any concerns about your order, please contact us as soon as possible:

Email: hello@finfishbutchery.co.nz

Last updated: 03/02/2026