Privacy Policy

Privacy Policy

Waitā Food Group Limited, trading as FIN Fish Butchery & Seafood (“FIN”, “we”, “our”, “us”), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order online.

1. Information We Collect

When you interact with our website or make a purchase, we may collect personal information including:

• Name
• Email address
• Phone number
• Billing and delivery address
• Order and payment details
• Delivery instructions or notes provided at checkout

We may also collect limited website usage data through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Arrange delivery or pickup
• Communicate order confirmations and updates
• Respond to customer enquiries
• Improve our products, services, and website experience
• Meet legal and regulatory requirements

We only collect information necessary to provide our services.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties where required to operate our business, such as:

• Payment providers (to securely process transactions)
• Delivery drivers or courier services (to fulfil delivery orders)
• Website and eCommerce service providers that support our online store

These providers may only use your information for the purpose of delivering our services.

4. Payment Security

All payments made through our website are processed securely through trusted payment providers. FIN does not store full credit card details.

5. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance.

You can disable cookies in your browser settings, although some site features may not function fully.

6. Storage and Protection of Information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

Personal information is stored securely and accessed only by authorised staff.

7. Your Rights

You have the right to request access to the personal information we hold about you and to ask for corrections if needed.

To make a request, please contact us at:

hello@finfishbutchery.co.nz

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Waitā Food Group Limited
Trading as FIN Fish Butchery & Seafood
5/350 Hibiscus Coast Highway
Ōrewa, Auckland 0931
New Zealand

Email: hello@finfishbutchery.co.nz

Last updated: 03/02/2026